As you know, the Ribbon Cutting Event was a huge success last weekend and we had around 350 BA's in attendance. You probably also know that, due to our move from Delaware along with over 2500% growth in January that we were severely behind in shipping out product. We have also been short staffed in our Customer Service Department, causing delay in resolving challenges.

In spite of this, it's been amazing to see the support and patience flowing in from our wonderful Amegans. Here is where we are in regard to these "speed bumps:"

Shipping: As of this writing, we are 4 days behind in shipping product. This includes all orders that were placed and had no issues or delays.  For orders that incurred some challenge, such as a credit card issue or incorrect information, we are working diligently to resolve these on a case by case basis.

We have added shippers in the warehouse as well as additional employees working in order entry. Everyone is working late as well as this Saturday and Sunday in order to bring our shipping operation current. 

Customer Service: We are receiving many Customer Support requests and we're very aware that you are experiencing challenges getting through. In January, we had two Customer Support team members. Since then, we have added additional Customer Support specialists, and we are interviewing more. We also spent the last two days training our staff to bring them current on our administrative systems and back office. 

How To Get Help: The best method of receiving assistance is in the Amega Messenger System, located in your back office. Log into your CyberOffice and click on Messenger in the left bar. You will have the opportunity to express your Customer Support needs there. Even now there is a delay in our response to your messages in this system, but with our newly trained staff, we're catching up! We even have employees from our Singapore office answering these requests! We request that our leaders assist us in directing your team to Messenger.

We're also receiving support requests via phone and email.

Together, we will reach a new level of readiness for you. We are working around the clock to support the needs of our precious BA's and we will not stop until you are having the best experience you can have as an Amegan.

Thanks for your amazing support!

Your Amega Operations Team