BA Support Update
Dear Amegan,
In our ongoing effort to improve, Amega has engaged a
Customer Support Consultant for the next two weeks. While you will
undoubtedly notice an improvement in all aspects of our BA Support Team,
you may also notice a slowdown during the next two weeks because of the
training. We graciously ask you to bear with us while we make these
improvements.
Once completed, this new training will result in
shorter hold times as well as a team that is more knowledgable with our
products, compensation plan, policies, and much more.
Known Issues
-
We are aware
that some orders are not available for viewing in the CyberOffice for up
to 24 hours. Our IT Staff is working on this issue.
-
Hold times
may be even longer over the next two weeks as we have hired a Customer
Support Consultant to assist us with extensive training.
-
There is an
anomaly in our phone system causing some calls to disconnect without
reason. We apologize for this. Our IT staff is working on this issue
with top priority.
We regret any
inconvenience this is causing and we feel confident that you will agree
that hold times and BA Support will be improved over all in the next few
weeks.
We appreciate your patience.
Sincerely,
BA
Support
